Frequently Asked Questions
Everything you need to know about your DC Shoes order and gear.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free ground shipping on all orders for DC Crew members, while guest orders may incur a flat rate fee depending on the current promotion.
What is your return policy for footwear and apparel?
We offer free returns within 30 days of purchase. Items must be in their original, unworn condition with tags attached and original packaging included.
How do I find the right shoe size?
Each product page features a detailed size guide. We recommend measuring your foot in centimeters and comparing it to our chart, as sizing can vary slightly between performance skate shoes and lifestyle sneakers.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also track your package directly through the 'Order Status' link in our website footer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay or Klarna for eligible regions.